{"id":2613,"date":"2025-01-16T16:22:07","date_gmt":"2025-01-16T16:22:07","guid":{"rendered":"https:\/\/necsws.com\/digitalstudio\/?p=2613"},"modified":"2025-01-21T11:14:14","modified_gmt":"2025-01-21T11:14:14","slug":"the-role-of-service-design-in-social-housing","status":"publish","type":"post","link":"https:\/\/necsws.com\/digitalstudio\/articles\/the-role-of-service-design-in-social-housing\/","title":{"rendered":"The role of service design in social housing"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":2614,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[9],"tags":[143,49,144],"class_list":["post-2613","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-articles","tag-housing","tag-service-design","tag-social-housing","bizarea-design-school","bizarea-research-design"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>The role of service design in social housing - NEC Digital Studio<\/title>\n<meta name=\"description\" content=\"Becky Mallaband, our Head of Learning Design talks to Dave Skinner (formerly of Incommunities Housing Association) about the role Service Design has to play in the housing sector.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/necsws.com\/digitalstudio\/articles\/the-role-of-service-design-in-social-housing\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The role of service design in social housing - NEC Digital Studio\" \/>\n<meta property=\"og:description\" content=\"Becky Mallaband, our Head of Learning Design talks to Dave Skinner (formerly of Incommunities Housing Association) about the role Service Design has to play in the housing sector.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/necsws.com\/digitalstudio\/articles\/the-role-of-service-design-in-social-housing\/\" \/>\n<meta property=\"og:site_name\" content=\"NEC Digital Studio\" \/>\n<meta property=\"article:published_time\" content=\"2025-01-16T16:22:07+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-01-21T11:14:14+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/necsws.com\/digitalstudio\/wp-content\/uploads\/2025\/01\/Article-Service-Design-in-housing-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1366\" \/>\n\t<meta property=\"og:image:height\" content=\"768\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Samantha Penman\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Samantha Penman\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/necsws.com\\\/digitalstudio\\\/articles\\\/the-role-of-service-design-in-social-housing\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/necsws.com\\\/digitalstudio\\\/articles\\\/the-role-of-service-design-in-social-housing\\\/\"},\"author\":{\"name\":\"Samantha Penman\",\"@id\":\"https:\\\/\\\/necsws.com\\\/digitalstudio\\\/#\\\/schema\\\/person\\\/a17834ba5f8a972af14ec4c3afda4326\"},\"headline\":\"The role of service design in social housing\",\"datePublished\":\"2025-01-16T16:22:07+00:00\",\"dateModified\":\"2025-01-21T11:14:14+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/necsws.com\\\/digitalstudio\\\/articles\\\/the-role-of-service-design-in-social-housing\\\/\"},\"wordCount\":8,\"commentCount\":0,\"image\":{\"@id\":\"https:\\\/\\\/necsws.com\\\/digitalstudio\\\/articles\\\/the-role-of-service-design-in-social-housing\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/necsws.com\\\/digitalstudio\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/Article-Service-Design-in-housing-1.png\",\"keywords\":[\"housing\",\"service design\",\"social housing\"],\"articleSection\":[\"Articles\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/necsws.com\\\/digitalstudio\\\/articles\\\/the-role-of-service-design-in-social-housing\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/necsws.com\\\/digitalstudio\\\/articles\\\/the-role-of-service-design-in-social-housing\\\/\",\"url\":\"https:\\\/\\\/necsws.com\\\/digitalstudio\\\/articles\\\/the-role-of-service-design-in-social-housing\\\/\",\"name\":\"The role of service design in social housing - NEC Digital Studio\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/necsws.com\\\/digitalstudio\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/necsws.com\\\/digitalstudio\\\/articles\\\/the-role-of-service-design-in-social-housing\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/necsws.com\\\/digitalstudio\\\/articles\\\/the-role-of-service-design-in-social-housing\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/necsws.com\\\/digitalstudio\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/Article-Service-Design-in-housing-1.png\",\"datePublished\":\"2025-01-16T16:22:07+00:00\",\"dateModified\":\"2025-01-21T11:14:14+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/necsws.com\\\/digitalstudio\\\/#\\\/schema\\\/person\\\/a17834ba5f8a972af14ec4c3afda4326\"},\"description\":\"Becky Mallaband, our Head of Learning Design talks to Dave Skinner (formerly of Incommunities Housing Association) about the role Service Design has to play in the housing sector.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/necsws.com\\\/digitalstudio\\\/articles\\\/the-role-of-service-design-in-social-housing\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/necsws.com\\\/digitalstudio\\\/articles\\\/the-role-of-service-design-in-social-housing\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/necsws.com\\\/digitalstudio\\\/articles\\\/the-role-of-service-design-in-social-housing\\\/#primaryimage\",\"url\":\"https:\\\/\\\/necsws.com\\\/digitalstudio\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/Article-Service-Design-in-housing-1.png\",\"contentUrl\":\"https:\\\/\\\/necsws.com\\\/digitalstudio\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/Article-Service-Design-in-housing-1.png\",\"width\":1366,\"height\":768,\"caption\":\"An orange outlined illustration of a house.\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/necsws.com\\\/digitalstudio\\\/articles\\\/the-role-of-service-design-in-social-housing\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/necsws.com\\\/digitalstudio\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"The role of service design in social housing\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/necsws.com\\\/digitalstudio\\\/#website\",\"url\":\"https:\\\/\\\/necsws.com\\\/digitalstudio\\\/\",\"name\":\"NEC Digital Studio\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/necsws.com\\\/digitalstudio\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/necsws.com\\\/digitalstudio\\\/#\\\/schema\\\/person\\\/a17834ba5f8a972af14ec4c3afda4326\",\"name\":\"Samantha Penman\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/e769abffffa3a41ad2634f73e1f10c8642d5186ce3b9d119c632bd8c8f22ec7e?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/e769abffffa3a41ad2634f73e1f10c8642d5186ce3b9d119c632bd8c8f22ec7e?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/e769abffffa3a41ad2634f73e1f10c8642d5186ce3b9d119c632bd8c8f22ec7e?s=96&d=mm&r=g\",\"caption\":\"Samantha Penman\"},\"url\":\"https:\\\/\\\/necsws.com\\\/digitalstudio\\\/author\\\/samantha-penmannecsws-com\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"The role of service design in social housing - NEC Digital Studio","description":"Becky Mallaband, our Head of Learning Design talks to Dave Skinner (formerly of Incommunities Housing Association) about the role Service Design has to play in the housing sector.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/necsws.com\/digitalstudio\/articles\/the-role-of-service-design-in-social-housing\/","og_locale":"en_US","og_type":"article","og_title":"The role of service design in social housing - NEC Digital Studio","og_description":"Becky Mallaband, our Head of Learning Design talks to Dave Skinner (formerly of Incommunities Housing Association) about the role Service Design has to play in the housing sector.","og_url":"https:\/\/necsws.com\/digitalstudio\/articles\/the-role-of-service-design-in-social-housing\/","og_site_name":"NEC Digital Studio","article_published_time":"2025-01-16T16:22:07+00:00","article_modified_time":"2025-01-21T11:14:14+00:00","og_image":[{"width":1366,"height":768,"url":"https:\/\/necsws.com\/digitalstudio\/wp-content\/uploads\/2025\/01\/Article-Service-Design-in-housing-1.png","type":"image\/png"}],"author":"Samantha Penman","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Samantha Penman","Est. reading time":"6 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/necsws.com\/digitalstudio\/articles\/the-role-of-service-design-in-social-housing\/#article","isPartOf":{"@id":"https:\/\/necsws.com\/digitalstudio\/articles\/the-role-of-service-design-in-social-housing\/"},"author":{"name":"Samantha Penman","@id":"https:\/\/necsws.com\/digitalstudio\/#\/schema\/person\/a17834ba5f8a972af14ec4c3afda4326"},"headline":"The role of service design in social housing","datePublished":"2025-01-16T16:22:07+00:00","dateModified":"2025-01-21T11:14:14+00:00","mainEntityOfPage":{"@id":"https:\/\/necsws.com\/digitalstudio\/articles\/the-role-of-service-design-in-social-housing\/"},"wordCount":8,"commentCount":0,"image":{"@id":"https:\/\/necsws.com\/digitalstudio\/articles\/the-role-of-service-design-in-social-housing\/#primaryimage"},"thumbnailUrl":"https:\/\/necsws.com\/digitalstudio\/wp-content\/uploads\/2025\/01\/Article-Service-Design-in-housing-1.png","keywords":["housing","service design","social housing"],"articleSection":["Articles"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/necsws.com\/digitalstudio\/articles\/the-role-of-service-design-in-social-housing\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/necsws.com\/digitalstudio\/articles\/the-role-of-service-design-in-social-housing\/","url":"https:\/\/necsws.com\/digitalstudio\/articles\/the-role-of-service-design-in-social-housing\/","name":"The role of service design in social housing - NEC Digital Studio","isPartOf":{"@id":"https:\/\/necsws.com\/digitalstudio\/#website"},"primaryImageOfPage":{"@id":"https:\/\/necsws.com\/digitalstudio\/articles\/the-role-of-service-design-in-social-housing\/#primaryimage"},"image":{"@id":"https:\/\/necsws.com\/digitalstudio\/articles\/the-role-of-service-design-in-social-housing\/#primaryimage"},"thumbnailUrl":"https:\/\/necsws.com\/digitalstudio\/wp-content\/uploads\/2025\/01\/Article-Service-Design-in-housing-1.png","datePublished":"2025-01-16T16:22:07+00:00","dateModified":"2025-01-21T11:14:14+00:00","author":{"@id":"https:\/\/necsws.com\/digitalstudio\/#\/schema\/person\/a17834ba5f8a972af14ec4c3afda4326"},"description":"Becky Mallaband, our Head of Learning Design talks to Dave Skinner (formerly of Incommunities Housing Association) about the role Service Design has to play in the housing sector.","breadcrumb":{"@id":"https:\/\/necsws.com\/digitalstudio\/articles\/the-role-of-service-design-in-social-housing\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/necsws.com\/digitalstudio\/articles\/the-role-of-service-design-in-social-housing\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/necsws.com\/digitalstudio\/articles\/the-role-of-service-design-in-social-housing\/#primaryimage","url":"https:\/\/necsws.com\/digitalstudio\/wp-content\/uploads\/2025\/01\/Article-Service-Design-in-housing-1.png","contentUrl":"https:\/\/necsws.com\/digitalstudio\/wp-content\/uploads\/2025\/01\/Article-Service-Design-in-housing-1.png","width":1366,"height":768,"caption":"An orange outlined illustration of a house."},{"@type":"BreadcrumbList","@id":"https:\/\/necsws.com\/digitalstudio\/articles\/the-role-of-service-design-in-social-housing\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/necsws.com\/digitalstudio\/"},{"@type":"ListItem","position":2,"name":"The role of service design in social housing"}]},{"@type":"WebSite","@id":"https:\/\/necsws.com\/digitalstudio\/#website","url":"https:\/\/necsws.com\/digitalstudio\/","name":"NEC Digital Studio","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/necsws.com\/digitalstudio\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/necsws.com\/digitalstudio\/#\/schema\/person\/a17834ba5f8a972af14ec4c3afda4326","name":"Samantha Penman","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/e769abffffa3a41ad2634f73e1f10c8642d5186ce3b9d119c632bd8c8f22ec7e?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/e769abffffa3a41ad2634f73e1f10c8642d5186ce3b9d119c632bd8c8f22ec7e?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/e769abffffa3a41ad2634f73e1f10c8642d5186ce3b9d119c632bd8c8f22ec7e?s=96&d=mm&r=g","caption":"Samantha Penman"},"url":"https:\/\/necsws.com\/digitalstudio\/author\/samantha-penmannecsws-com\/"}]}},"_links":{"self":[{"href":"https:\/\/necsws.com\/digitalstudio\/wp-json\/wp\/v2\/posts\/2613","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/necsws.com\/digitalstudio\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/necsws.com\/digitalstudio\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/necsws.com\/digitalstudio\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/necsws.com\/digitalstudio\/wp-json\/wp\/v2\/comments?post=2613"}],"version-history":[{"count":6,"href":"https:\/\/necsws.com\/digitalstudio\/wp-json\/wp\/v2\/posts\/2613\/revisions"}],"predecessor-version":[{"id":2620,"href":"https:\/\/necsws.com\/digitalstudio\/wp-json\/wp\/v2\/posts\/2613\/revisions\/2620"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/necsws.com\/digitalstudio\/wp-json\/wp\/v2\/media\/2614"}],"wp:attachment":[{"href":"https:\/\/necsws.com\/digitalstudio\/wp-json\/wp\/v2\/media?parent=2613"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/necsws.com\/digitalstudio\/wp-json\/wp\/v2\/categories?post=2613"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/necsws.com\/digitalstudio\/wp-json\/wp\/v2\/tags?post=2613"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}