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A fully Managed Cloud Based Platform

Our Unified Communications Solution for Emergency Services brings together leading solutions in the blue light market comprising of the UNIFY Openscape Secure Cloud platform, DS3000 ICCS and NEC’s Command and Control solutions. 

The solution enables a DS3000 operator position, either standalone or integrated into the Command-and-Control solution, to be an agent of the Openscape platform. 

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Key Features

Faster end to end implementation
reducing go-live lead times

Real time re-assignment of agent skills based on control room demand.

Availability of skills based routing
algorithms

Enables Dispatchers to be included in
ACD queues for improved emergency
call taking where every second matters

Synchronisation of agent statuses
– available / not available, logged on /
logged off

Synchronisation of not ready reason
codes to ensure correct reporting of
unavailability of agents

Ensures no emergency calls are sent
and later retracted by ensuring call
distribution to available agents only

Ability to take telephony calls
(inc emergency calls) and Dispatch
using a single user interface

Call handlers can be assigned to 999
and 101 calls simultaneously with 999
call reservation

Complete operational picture by
bringing together data from all
3 control room pillars to drive more
effective decision making

Recording and logging of calls via the
Openscape platform

All information in one place for
retrospective analysis

Operational Benefits

Unified Communications Solution for Emergency Services

Operational Benefits

The platform features several advanced capabilities, including single-on authentication mechanisms and real-time synchronization. These technologies enhance security and ensure that all data is up to date across the system.

Another key aspect is the ‘single pane of glass’ interface, which integrates call talking, radio, and dispatch functions into one seamless interface. This is complemented by full radio and telephony audio integration, allowing for smooth communication across different channels.

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