Expert support, efficient delivery

Our managed services for local welfare provision put your customers’ needs centre-stage. Our experienced teams treat customers with dignity and respect, stepping them through the application process for crisis grants or essential goods both over the phone or online.  

Making decisions that align with your local policies and procedures, and reporting transparently at every stage, we ensure the efficient delivery of much-needed support.

Our local welfare provision services are:

• Available on G-Cloud for quick mobilisation
• Sensitive support and rapid service
• Delivering cash and in-kind support
• Proven results in England, Wales and Scotland
• Using our market-leading case management software

See what our partners in England, Wales and Scotland say about our managed services

FLEXIBLE ENTITLEMENT SERVICES 

Our managed service can cover a range of local services, our experience includes Household Support Fund, Scottish Welfare Fund and Welsh Discretionary Assistance Fund. For some authorities, we incorporate signposting to other services or advice on benefit entitlements. 

Our knowledgeable team is ready to discuss what might work best for you and your customers.

Ben Watson is Clackmannanshire Council’s Revenues Supervisor: 

“The volume of applications to the Scottish Welfare Fund had risen significantly and we were struggling to process them in-house. We turned to NEC because we already used their software and knew they had experience administering welfare support.”