Insights

From HR to Housing, we’re helping Newham council to improve information management

The role of service design in social housing

In this blog post, Becky Mallaband, Head of Learning Design for NEC Digital Studio talks to Dave Skinner (formerly of Incommunities Housing Association) about the role Service Design has to play in the housing sector.

Information Overload: Policing a hyper-connected world

For most of the public, digital contact feels natural. From booking appointments to providing feedback, a whole host of tasks can be completed with ease. Between 2017 and 2020, the percentage of global customer interactions completed digitally almost tripled.

At the heart of the evolution of mission-critical communications for 30 years (and counting)

In the late 1980’s, an inquiry following the Hungerford Massacre, one of the UK’s worst shooting atrocities, highlighted the evolving need of mission-critical communications for the Emergency Services which led to the development of Integrated Communication and Control Systems (ICCS). ICCS revolutionised the management of incidents by seamlessly integrating radio and telephony services, taking emergency calls whilst maintaining radio contact with officers in the field. Our DS1000 was the first ICCS to provide that functionality and went live in Leicestershire Police’s control room in 1992.  

Busting repairs bottlenecks is key to better housing services

Kay Aston is Head of Product for NEC Housing. She explains why disrepair is such a major challenge for landlords and how making faults easier for tenants to report is vital to a faster fix.

NEC offers an extensive range of cloud related solutions and services on G-Cloud 14

We are thrilled to offer a total of 62 cloud-related solutions and services from NEC, our largest to date, now available to customers on G-Cloud 14.

Real-time access to accurate data helps Crawley Borough Council deliver better benefits service

How document redaction software can solve a big admin problem

Across the public sector, removing personal information from a file before it’s shared is a necessary but laborious task. Yet in policing, AI-enabled document redaction software is already cutting the time it takes by up to 90%. We explore why redaction is a growing problem, show how AI can help, and explain why automated solutions still need a human touch.

New National Mobilisation and Communication System goes live in Ireland

NEC Software Solutions (NECSWS) has completed the first phase of delivery of a new National Mobilising and Communication System (NMACS) for the Irish Fire Service in just 9 months following award of contract, one of a series of successful new wins this year.

Live Facial Recognition: real-time, secure technology to enhance security

Live facial recognition (LFR) is an AI-based technology that uses static or mobile cameras to capture real-time images of people’s faces and compares them against a pre-existing database to identify individuals of interest. This process happens almost instantaneously, allowing for quick identification and alerting, if required, so that there is always a human-centred and ethical decision making process. 

NEC Care secures contract to screen babies to check for hearing loss in Ireland

NEC Care, part of NECSWS UK Ltd, has won the contract to provide the National Universal Newborn Hearing Screening Programme (UNHSP) in Ireland for another four years.

Why fire service innovation is all about listening

Over the last 12 months, our fire service customers have benefitted from faster upgrades, more responsive support and a range of product enhancements. One year on from our acquisition of SSS Public Safety, we explain how a stronger focus on customer engagement is accelerating innovation and shaping partnerships that are fit for the future.