Breaking Demand at the first point of contact
Managing demand effectively needs more than just technologies and interfaces working together between existing systems. It requires a much richer and deeper level of integration, coupled with intelligent solutions both within the service and facing the public.
Over the last five years, we have invested significantly in developing the ControlWorks ® suite to provide police forces, and other critical response agencies, with a next generation, integrated platform to manage public safety contact and incident response.
Watch Our Latest VideoKey Features
Communication Capabilities
Supporting cellular, WiFi and ESN
connectivity
Offline capabilities with automatic
reconnection
Instant messaging with other resources
and the control room
Access to the central contacts directory
Incident Management
User receives full incident details including all supporting information and warning markers
User can create incidents, records of
contact and initial crime reports
Update incident narrative including
attaching images and video
Data Management
Secure, encrypted storage
Fully auditable
Search ControlWorks® and any connected subsystem
Online validation of
data entry
Resource Management
Book on / book off and change status
remotely
Supports ‘task don’t ask’ push of
incidents, tasks and appointments
Accept / reject tasking including
automatic alerts
Visual and audible alerts even if not
logged in
Device Capabilities
Windows, Android and iOS support
Device independent
Uses native device apps and capabilities
such as sat nav and camer
Adaptable Integrated Control Room Software
Adaptable Integrated Control Room Software
ControlWorks is designed to manage all contact – voice, non-voice, emergency, nonemergency, public and officer – that a force undertakes.
It maintains a single history of all contact made with a person, through whatever channel, to help officers to identify vulnerable and repeat callers and to assess the level of threat, harm and risk when responding to an incident.
ControlWorks integrates multiple data sources, from within a force and from external agencies, providing the best available data to help contact centre teams and officers on the ground to make good decisions
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