Insights

Speed isn’t everything, but for benefits processing it matters a lot

Once again, the local authorities that use our benefits software are processing claims on average faster than others. We explain the work that goes into getting this right and why we’re still working hard to speed things up.

NeoFace Watch: Now optimised for 8K cameras to deliver exceptional coverage

Not only do we continue to evolve the NeoFace algorithm to be the best available solution we also continue to evolve our solutions to provide the best outcomes for our customers.  

The latest 8K cameras provide four times the performance of their 4K predecessors and from a range of 40 metres can provide effective pixel rates to deliver an area of coverage equivalent to a box 6m wide by 12m deep. If you compare this to a standard 2K camera that would be effective to less than 1m width, you can see how effective this latest technology can be in a range of use cases. 

Keeping the Organ Donor Register running smoothly in our fully managed cloud

Paying for Advice and Guidance isn’t a long-term fix

Paying GPs to make Advice and Guidance requests is part of the government’s plan to tackle the elective care backlog. But adding more time-consuming processes into healthcare isn’t quite what clinicians or patients need.

Unlocking the Past: The Power of Retrospective Facial Recognition

Retrospective Facial Recognition (RFR) is the application of facial recognition technology after an event or incident has occurred. It plays a crucial role in criminal investigations by helping to identify suspects from images or video footage. In comparison to its stable-mate, Live Facial Recognition (LFR), RFR is more suited for detailed, post-event analysis, while LFR is designed for immediate identification and response in dynamic environments.

From HR to Housing, we’re helping Newham council to improve information management

The role of service design in social housing

In this blog post, Becky Mallaband, Head of Learning Design for NEC Digital Studio talks to Dave Skinner (formerly of Incommunities Housing Association) about the role Service Design has to play in the housing sector.

Information Overload: Policing a hyper-connected world

For most of the public, digital contact feels natural. From booking appointments to providing feedback, a whole host of tasks can be completed with ease. Between 2017 and 2020, the percentage of global customer interactions completed digitally almost tripled.

At the heart of the evolution of mission-critical communications for 30 years (and counting)

In the late 1980’s, an inquiry following the Hungerford Massacre, one of the UK’s worst shooting atrocities, highlighted the evolving need of mission-critical communications for the Emergency Services which led to the development of Integrated Communication and Control Systems (ICCS). ICCS revolutionised the management of incidents by seamlessly integrating radio and telephony services, taking emergency calls whilst maintaining radio contact with officers in the field. Our DS1000 was the first ICCS to provide that functionality and went live in Leicestershire Police’s control room in 1992.  

Busting repairs bottlenecks is key to better housing services

Kay Aston is Head of Product for NEC Housing. She explains why disrepair is such a major challenge for landlords and how making faults easier for tenants to report is vital to a faster fix.

NEC offers an extensive range of cloud related solutions and services on G-Cloud 14

We are thrilled to offer a total of 62 cloud-related solutions and services from NEC, our largest to date, now available to customers on G-Cloud 14.

Real-time access to accurate data helps Crawley Borough Council deliver better benefits service