Transform self-service with Citizen Access
Our Citizen Access solutions make self-service a breeze. Processing more than 150,000 interactions every day, they cut phone calls, walk-ins and emails so you can cut costs.
Each simple, smartphone-ready solution connects to NEC Revenues & Benefits in real time. This means customers can do more online, like signing in through a portal account to set up eBilling. And it means you get real-time integration, pre-populated forms and no rekeying.
- Browser-based. So you can change the look & feel and connect to your council’s citizen accounts.
- Cloud delivered. Which means you can cut the cost of hardware and admin
- Easily customised. With options for risk and eligibility checks
The Citizen Access solutions
Our self-service solutions have processed millions of transactions efficiently.
Benefits
Manages all types of claims, changes and enquiries.
Benefits Notifications
Lets customers view their correspondence online.
Landlords
Provides online access to tenants’ claim status, payments and notifications.
Revenues
Great online services for billing, enquiries and changes.
Full Case Reviews
Manage the Housing Benefit Accuracy Award programme with ease.
Discretionary Housing Payments
A simple application and award process for councils and customers.
Campaigns
Run Single Person Discount and Empty Property reviews simply.
Educational Benefits
Award free school meals and clothing grants with ease and efficiency.
