NEC Software Solutions List of Sub-Processors
NEC Software Solutions uses the subprocessors listed below to provide services in relation the products and services listed in the table below.
This table was last updated on: October 17, 2024
| NEC Product / Service | Sub-Processor Name | Purpose of Processing | Data Processing Location | Comments |
|---|---|---|---|---|
| Assure | Oracle Corporation UK Limited (OCI) | Generation of letters | UK | Using NCS |
| Assure Gazetteer | Cadline Limited | Provision of mapping gazetteer | UK | |
| Blue Badge CMS | NTT United Kingdom Limited | Hosting Services | UK | |
| Blue Badge CMS | Oracle Corporation UK Limited (OCI) | Generation of letters | UK | Using NCS |
| Blue Badge CMS | ProAct IT UK Limited | Hosting Services | UK | |
| Blue Badge Managed Service | Access Independent | Blue Badge application assessments | UK | |
| Citizens Access SAAS | NTT United Kingdom Limited | Hosting Services | UK | |
| Citizens Access SAAS | Oracle Corporation UK Limited (OCI) | Hosting Services for the Public Website | UK | |
| Citizens Access SAAS | ProAct IT UK Limited | Hosting Services | UK | Storage Managed Service with NTT |
| Consultancy Services | Microsoft Limited (M365) | Storage of training recordings, project and other documents | UK | Australia & EEA regions available |
| DBR Discount Verification | Reigate & Banstead Council | Property Inspection Services | UK | |
| Digital Mailroom Outbound Services | DSI Billing Services Limited | Printing / posting of letters | UK | |
| Digital Mailroom Outbound Services | Virtual Mailroom (VMR) | Printing / posting of letters | UK | |
| eCAPTURE | Govtech Solutions Ltd | Automated benefits upload | UK | |
| Empty Property Reviews (EPR) | Reigate & Banstead Council | Property Inspection Services | UK | |
| Empty Property Reviews (EPR) | Experian UK Limited | Identification of individuals by address | UK | |
| Empty Property Reviews (EPR) | Virtual Mailroom Limited (VMR) | Scanning, printing and posting of letters and online portal | UK | |
| Empty Property Reviews (EPR) | Oxford City Council | Property Inspection Services | UK | Contracted via Reigate and Banstead Council |
| Hosting Services (NEC Cloud) | Amazon Web Service (AWS) | Hosting Services | UK | Other regions if required |
| Hosting Services (NEC Cloud) | Microsoft Limited (Azure) | Hosting Services | UK | Other regions by request |
| Hosting Services (NEC Cloud) | NTT United Kingdom Limited | Hosting Services | UK | |
| Hosting Services (NEC Cloud) | Oracle Corporation UK Limited (OCI) | Hosting Services | UK | |
| Hosting Services (NEC Cloud) | ProAct IT UK Limited | Hosting Services | UK | |
| Housing Energy Assets | Elmhurst Energy Systems Limited | Energy Performance Certificate information | UK | |
| Land Charges | NTT United Kingdom Limited | Hosting Services | UK | |
| Land Charges | ProAct IT UK Limited | Hosting Services | UK | |
| Local Welfare Provision | Family Fund Business Services Limited | Order fulfilment | UK | The online portal is hosted in MS Azure on behalf of FFBS |
| Local Welfare Provision | NTT United Kingdom Limited | Hosting Services | UK | |
| Local Welfare Provision | Oracle Corporation UK Limited (OCI) | Generation of letters | UK | |
| Local Welfare Provision | ProAct IT UK Limited | Hosting Services | UK | |
| NEC Care DESP Services | Armstrong Bell Limited | Telephony & Hosting Services | ROI | Armstrong Bell hosting is via MS Azure Ireland |
| NEC Care DESP Services | Armstrong Bell Limited | Telephony | UK | |
| NEC Communication Suite (NCS) | Oracle Corporation UK Limited (OCI) | Generation of letters | UK | NCS maybe included within Assure, Local Welfare Provision, Blue Badge CMS and NEC Housing |
| NEC Engage | Microsoft Limited (Azure) | Cloud infrastructure, data storage and hosting services. | UK | NEC Housing option |
| NEC Engage | Clearcourse Business Services T/A Fetchify | Provides address search and auto-complete web services | UK | NEC Housing option |
| NEC Engage | Twilio Ireland Ltd (Twilio SMS) | Provides SMS services used for sending OTP's during reg. | UK and Ireland | NEC Housing option |
| NEC Engage | Twilio Ireland Ltd (Twilio Sendgrid) | Provides email SMTP and SMS delivery through the Twilio SendGrid | US | NEC Housing option |
| NEC Housing | Oracle Corporation UK Limited (OCI) | Generation of letters | UK | If using NCS |
| NEC Housing Compliance - Clik Cert and Clik Cert (Field) | Tracer Management Systems Limited (trading as Joblogic) | Electrical certification software | UK | NEC Housing option |
| NEC Housing Go-Mobile/Scheduler | NTT United Kingdom Ltd | Hosting services | UK | |
| NEC Housing Go-Mobile/Scheduler | ProAct IT UK Limited | Hosting Services | UK | |
| NEC Housing Go-Mobile/Scheduler | Microsoft Corporation | Provides cloud infrastructure, data storage and hosting services on the Azure platform | UK | UK service not live on Azure yet - Q1 2025 |
| NEC Housing Go-Mobile/Scheduler | 84codes AB T/A CloudAMQP.com | Provides cloud based message queueing and communication services for data transfer and routing between mobile platform and housing systems | UK | |
| NEC Housing Go-Mobile/Scheduler | Google LLC | Provides cloud based services for delivering push notifications and facilitates setup and enrolment of devices for notification via the Firebase Cloud Messaging service | UK/EU | The system automatically uses the nearest data center to the target device for optimal performance |
| NEC Housing Repairs Diagnostics | Microsoft Limited (Azure) | Cloud infrastructure, data storage and hosting services. | UK | |
| NEC Housing Australia Managed Service | AC3 Pty Limited | Hosting Services | Australia | |
| NEC IVR | Content Guru Limited | Telephony for NEC SWS helpdesk and other services | UK | |
| Optomize | NTT United Kingdom Limited | Hosting Services | UK | Scotland only |
| Optomize | ProAct IT UK Limited | Hosting Services | UK | Scotland only |
| Optomize | WemTech Solutions Limited | Hosting Services | UK | NEC Hosted option (excludes Scotland) |
| PAS | NTT United Kingdom Limited | Hosting Services | UK | Webserver |
| PAS | ProAct IT UK Limited | Hosting Services | UK | Webserver |
| Pentip | NTT United Kingdom Limited | Hosting Services | UK | |
| Professional Services, Support & Maintenance Services | NEC Software Solutions India PVT. Ltd. | Provision of resources for projects, development, support and customer services | India | |
| Project Management Services | Microsoft Limited (M365) | Storage of training recordings, project and other documents | UK | Australia & EEA regions available |
| QAS | Experian UK Limited | GIS / Location Solitions | ||
| RBV SAAS | Xantura Limited | Risk Based Verification tool | UK | |
| Rego | Redcentric Solutions Limited | Hosting Services | UK | |
| Rego | Amazon Web Service (AWS) | Storage of files & images | UK | |
| Rego | Google (BigQuery / Looker Studio) | Embedded dashboards | UK | |
| Rego | Intercom | Live Chat | ROI | |
| Retail Rates Review Service (RRR) | Reigate & Banstead Council | Property Inspection Services | UK | |
| Retail Rates Review Service (RRR) | Virtual Mailroom Limited (VMR) | Scanning, printing and posting of letters and online portal | UK | |
| Scanning | Microtech Support Limited | Transfer to and storage of records for customers | UK | |
| Scanning | Critiquom Limited | Print & Mail services | UK | |
| Single Person Discount Reviews (SPD) | Experian UK Limited | Identification of individuals by address | UK | |
| Single Person Discount Reviews (SPD) | Virtual Mailroom Limited (VMR) | Scanning, printing and posting of letters and online portal | UK | |
| Small Business Rates Review Service (SBRR) | Reigate & Banstead Council | Property Inspection Services | UK | |
| Small Business Rates Review Service (SBRR) | Virtual Mailroom Limited (VMR) | Scanning, printing and posting of letters and online portal | UK | |
| Support & Maintenance | Ivanti Service Manager (ISM) | Service Management Tool | UK | Minimal personal data, no customer data stored |
| User Design / Research | Microsoft Limited (M365) | Storage of recordings, research, project and other documents | UK | Australia & EEA regions available |
| webCAPTURE | Govtech Solutions Ltd | Automated Council Tax / Business rate processing | UK |
Notice and Disclaimer
This document is subject to change at any time – Last updated October 17, 2024