Keeping Information Flowing

The London Borough of Newham wanted to free its staff from admin so that they could focus on their customers. For this, they needed secure and reliable online access to accurate information, whether documents, emails or other types of file.

To deliver on its ambition efficiently, the council chose NEC Document Management (NEC DM) hosted in our fully-managed cloud, and went live in November 2024.

Supporting Vital Services

We designed NEC DM to integrate seamlessly with all kinds of back office system so that it
can maximise efficiency through deep automation. At Newham, it’s driving the effective flow of information for the biggest customer-facing services, including planning, housing, asset management and revenues and benefits.

The solution’s smart workflow is ideal for these high-volume areas, with fast and
automated document distribution that helps staff to respond to all kinds of contact quickly.

Helping to streamline compliance

NEC DM is also supporting the council’s HR department, a function that deals with sensitive information as well as an increasing number of Subject Access Requests. For them, NEC DM’s.

Document Bundling module is particularly useful, because it makes it easy to collect, redact, bundle and share multiple files as a single PDF, cutting out many hours of manual work.

Working Confidently In Our Crowd

With 24-hour monitoring, advanced cybersecurity protections and a dedicated customer service manager, our managed cloud service is helping Newham to build resilience and reduce costs. By taking over all troubleshooting and update planning, we’re helping to keep everyone focused on their customers rather than worrying about infrastructure.