“The work has provided a strong, crisp definition of the service and in turn an ability to clearly articulate to the market what it is we need them to deliver.”

“The team were incredibly supportive – and consistently went the extra mile to help us tackle a challenge, understand the approach they were suggesting, or to help us to engage and bring key stakeholders on the journey with us.”

“It was great working with this team. Their service design training, which was delivered to over 20 service owners in Incommunities, was a great success. The feedback was excellent, and the training equipped people with the tools to immediately implement service design techniques. The team knew their craft and took a pragmatic and insightful approach to the advice and guidance in their training – thank you!”

“If someone asked me what system we needed to do our jobs well, I’d just point at Interventions Manager”

“We had a really sensitive, thoughtful and committed team. There were four of us, and I co-located in their offices for a few months, which was really great. It was helpful because I was the Samaritans rep in the design team, and I learned a lot from working with them.”

“Media Manager has really streamlined our quality controls. It’s not often you see cloud based software and tablet devices in prisons, yet with the right security in place it can make a real difference to staff and prisoners”.