How modern technology can help to improve service user engagement

As part of our the Modernising Criminal Justice Conference 2021, Director Marco Fiorentino and Product Manager Imran Mahmood hosted the seminar ‘How modern technology can help to improve service user engagement’.

Joined by a guest panel of practitioners in the criminal justice system, Marco and Imran explored the reasons why there is often poor engagement with providers, giving real-world examples.

They also examine how modern technology help to empower those in the system and improve service user engagement. With examples of technology already being used and a look into our specialist application.

You can watch the seminar in full here:

*This was filmed before 1 July 2021, when Northgate Public Services rebranded to NEC Software Solutions.*

Find out more

Our solutions are built to focus on people, what we create and the processes and perspectives we take incorporate the different needs of people including service providers, users and frontline staff.

With our expertise, built on ex-practitioner experience from across the Public Sector, and our user-centred design focus, our solutionists deliver the outcomes and impact you need to succeed. All centred around people. 

Do you have any questions on the topics discussed in this seminar? Get in touch with us through our contact us page.