Making Sense of User Research
This course introduces you to the fundamentals of user research and how it can be used to provide an in-depth insight into the people who use, deliver and are impacted by services and products. You’ll learn how to scope, plan, coordinate logistics, conduct, analyse and communicate your user research from our experienced team.
What you’ll learn
- The history of user research, where it sits within the research and design landscape, and the terminology in this area
- How to plan a research project
- How to consider ethics and recruitment
- Approaches and tools for conducting User Research
- How to approach analysis and synthesis
- How to work with quantitative and qualitative data
- How to turn your data into valuable insights and outputs
- How to persuasively report insights to your clients and stakeholders
- Tips and advice for advocating for user research both inside and outside your organisation
Other course information
- This course is delivered live online over 2 half days (09:30 – 13:00), with breaks
- It’s run in a small group, with an average size of 15 people
- The course includes some group working (please do include any additional needs in relation to this on the accessibility survey)
- You’ll have the opportunity to ask questions and receive feedback from our experienced team
- The format is approximately 60% theory and 40% practice
- We’ll share course materials afterwards, together with recommendations for further reading
- We also offer 1-2-1 mentoring sessions following the course to provide additional support specific to your work context
Who should come on this course?
Whether you’re brand new to User Research, looking to transition into it from a neighbouring discipline, looking for a refresher or just interested to know more, this course is for you.
If you’re a more experienced user researcher you might be interested in our Analysing User Research Data course.
Do you want to learn as a group?
We can also deliver this course to your team, either online or in person, visit our in-house learning page for more information.
*We want to make sure our courses are available to everyone, so please get in touch with us about a free place if you are unemployed, on maternity leave or on a very low income.
But wait… what is User Research?
User Research is the specialism that focuses on understanding more about the people who use, deliver and are impacted by services and products. User Researchers are skilled in a range of tools and techniques to gather, analyse and communicate data from users.