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How we can support your teams

In-house Training

How we can support your teams

We are passionate about upskilling others in UCD, and helping organisations on their journey to design maturity. We are able to provide all of our public courses, as well as bespoke courses, as in-house learning programmes for your team.

In-house training options

Training sessions

Training in person or online for teams of up to 25 people, this can be arranged at a time and location to suit your team. Sessions range from half a day to multiple days of training.

Senior leaders session

Sessions with senior leaders and stakeholders to explain UCD or Service Design and advocate for it’s use.    

Hackathons and design thinking workshops

Workshops for groups to follow a creative design thinking process around a relevant brief, where teams work together to propose solutions to a challenge. 

Away days

Support on team away days with training and interactive activities.  

Public talks

Our team of experts are experienced public speakers and are happy to share expertise and experience or sit on panels at events.  

We’re always happy to discuss how we can create bespoke training programmes for your specific needs.

Talk to our team today about your requirements
In-house Training

Topics our in-house training can cover include:

  • Intro to Service Design 
  • Intro to User Centred Design 
  • Intro to User Research 
  • Service Prototyping  
  • Service Blueprinting 
  • User Centred Systems thinking 
  • Behaviour change design 
  • User Journey mapping 
  • Content Design 
  • Design thinking  
  • Bias, ethics and consent in research 
  • Research ops 
  • Analysing user research data 
  • Co-creation 
  • Usability testing  

We also provide courses aimed at specific sectors, for example, Service Design for Housing Providers.  

Who does the training?

We have a team of training champions who are not only experienced UCD professionals, but also have experience upskilling individuals and teams across a range of sectors.  

Several members of our team are also trained educators with many years experience of higher education design teaching, who ensure our training is well designed and delivers appropriate learning outcomes. 

Get in touch to find out more
In-house Training

“It was great working with this team. Their service design training, which was delivered to over 20 service owners in Incommunities, was a great success. The feedback was excellent, and the training equipped people with the tools to immediately implement service design techniques. The team knew their craft and took a pragmatic and insightful approach to the advice and guidance in their training – thank you!”

Incommunities Housing Association

“The trainers were fantastic. They were friendly / welcoming and created a safe space to ask my daft questions. They had so much knowledge; I learnt so much and have recommended the training to other colleagues.” 

In-house Training Participant