Insights

Our playbook powers services that work for life’s complexities

The NEC Digital Studio playbook is now publicly available online, full of information about what we do and the unique approach we take. Two of its creators – Strategy Director Phee Kinnear and Propositions Lead Annie Tucker – chat about why it’s there and how people can use it. 

The role of service design in social housing

In this blog post, Becky Mallaband, our Head of Learning Design talks to Dave Skinner (formerly of Incommunities Housing Association) about the role Service Design has to play in the housing sector.

Participatory methods for inclusive and contextual research

In this article Senior User Researcher Rebecca Partridge explores how a shift to more online research methods can impact certain user groups, and why re-introducing more participatory methods will encourage more inclusive and contextual research.

The value of Research Operations for project teams

Research Operations, often known as Research Ops or ReOps, is a discipline that’s essential for organisations seeking to scale the operations of their research. Here, one half of NEC Digital Studio’s Research Ops team, Kirstie, shares her reflections on how this function brings value to project teams and clients.  

The value of Research Operations for participants

Research Operations, often known as Research Ops or ReOps, is a discipline that’s essential for organisations seeking to scale the operations of their research. Here, User Researcher and one half of NEC Digital Studio’s Research Ops team, Anu, shares their reflections on how we utilise this function to bring value to projects from a participant perspective.  

Ministry of Defence partner with NEC Digital Studio to build Detainee Management System

NEC Digital Studio becomes National Deaf Children’s Society Design partner

NEC Digital Studio has been chosen as the design partner of the National Deaf Children’s Society to redesign their website that is user-centred at its core.

Dusting off the User Research toolkit

In this article Principal User Researcher Nicola Graham-Marti explores why the shift to online research methods has happened, how this enabled our work to continue during the pandemic and what we could regain from broadening our research techniques again. 

Exploring interventions to improve homelessness prevention services

5 ways to embrace diversity in user research teams

Unlike other design-related specialisms, there isn’t a traditional route into User Research (UR), and like many others, our team come from a wide range of backgrounds. In this article, Senior User Researcher Will Newton explains how we turn this ambiguity into opportunity at NEC Digital Studio and shares his top tips on utilising the diverse experience of UR teams to your advantage.  

Welcome to NEC Digital Studio

NEC Digital Studio puts life at the centre of services, positively changing how people experience the world.

Helping early career teachers to receive retention payments