Insights

4 more councils go live with NEC Pathways

Four additional councils looking to better support young people are now live with our end-to-end youth offending case management solution. We look at the challenges they face and explore why each of them chose NEC Pathways to help turn young lives around.  

Redesigning the National Deaf Children’s Society website

Improving access to respiratory testing and aiding diagnosis

Opening the door to user-centred design in policy creation

In this article, our Head of Design Gavin Maguire explores how government ministers are now embracing the value of user-centred design (UCD) and why this provides a great context for practitioners to help policy-makers adopt the approach. 

Tools to help engage people in retrofitting their homes

Final countdown to new youth justice system at East Riding of Yorkshire Council

The council chose NEC Pathways in October 2024. Now training is complete, we’re on the countdown to go-live.  

NEC Digital Studio working with Scottish Government to improve parents and carers experience of accessing childcare

NEC Digital Studio is working with the Scottish Government to make access to childcare easier for households. 

Our playbook powers services that work for life’s complexities

The NEC Digital Studio playbook is now publicly available online, full of information about what we do and the unique approach we take. Two of its creators – Strategy Director Phee Kinnear and Propositions Lead Annie Tucker – chat about why it’s there and how people can use it. 

The role of service design in social housing

In this blog post, Becky Mallaband, our Head of Learning Design talks to Dave Skinner (formerly of Incommunities Housing Association) about the role Service Design has to play in the housing sector.

Participatory methods for inclusive and contextual research

In this article Senior User Researcher Rebecca Partridge explores how a shift to more online research methods can impact certain user groups, and why re-introducing more participatory methods will encourage more inclusive and contextual research.

The value of Research Operations for project teams

Research Operations, often known as Research Ops or ReOps, is a discipline that’s essential for organisations seeking to scale the operations of their research. Here, one half of NEC Digital Studio’s Research Ops team, Kirstie, shares her reflections on how this function brings value to project teams and clients.  

The value of Research Operations for participants

Research Operations, often known as Research Ops or ReOps, is a discipline that’s essential for organisations seeking to scale the operations of their research. Here, User Researcher and one half of NEC Digital Studio’s Research Ops team, Anu, shares their reflections on how we utilise this function to bring value to projects from a participant perspective.